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Our reservations are a 24/7 operation and are open 365 days a year. Sales and Customer Services Mon-Fri 9am-5pm, closed UK bank holidays.

Our local agents have extensive knowledge of the airport and the location, and can provide guidance to help travellers with their onward journey. Especially helpful in Non-English speaking locations.

Yes. On request basis only.

There is no set time however all services are availability dependent.

Can be booked upon request, additional charges may apply.

Please contact British Airways directly.

Yes.

See our Terms & Conditions.

See our Privacy Policy.

The agent will assess the fastest route possible, which may not always be through a defined fast track channel. For by Invitation you will be fastracked.

Tipping is not required.

The Agent will direct you to the relevant British Airways representatives. For by Invitation lounge team members will liaise with relevant British Airways representatives.

Our agent will be located at the skybridge or entry into the terminal building, complete with name sign.

Kerbside or pre-agreed meeting point. Contact will be made approximately 4 hours prior to scheduled time of departure. For by Invitation Report to the Airport By Invitation facility approximately 3 hours prior to departure but no less then the British Airways minimum recommended check-in time.

The Agent will direct you to the relevant British Airways representatives. For by Invitation lounge team members will liaise with relevant British Airways representatives.

Lounge access is dependent upon your class of travel, commonly Business & First class. Otherwise lounge access can be booked – Additional charges apply. For by Invitation, yes.

Yes, on a request basis – Additional charges apply. For by Invitation, yes.

Unlimited. For by Invitation, variable – Further information on request