by Air

Enjoy a seamless and more relaxed airport journey. Multiple destinations all over the world.

Enjoy a seamless and confident airport journey

When you’re travelling through a busy airport, ease and efficiency are at a premium. Even more so if you have a family, a disability, a trolleyful of luggage, responsibility for a group, or an urgent business meeting to attend.

For busy executives on the move, Airport Concierge is a time-saving symbol of your status. This premium service is the equivalent of having your own on-airport support team: someone to show you the way, speak the local language, carry your bags, help with security and other formalities, and guide you to transport that takes you to your home, hotel, meeting, or conference.

All this and more comes with Airport Concierge. Our Concierge Agents are ready to help at more than 600 airports around the world. They free you from the tedious details of airport travel so that you can concentrate on the things the matter. And they’ll be waiting for you at your aircraft gate or terminal drop-off point, primed to make your airport experience effortless.


Departures: relaxed and efficient

  • Coming to the airport: Your personal Concierge Agent waits for you at the point where your car, taxi, coach, or train drops you off.
  • Luggage*: Option for porters to collect and transfer your luggage.
  • Check-in and security: We help with check-in and escort you through security.
  • Lounge*: If you have booked a lounge, we guide you there and arrange a time to meet again to catch your flight.
  • Boarding your aircraft: We meet you at a prearranged time to escort you to your departure gate.

Arrivals: confident and reassuring

  • Landing at the airport: Your personal Concierge Agent waits for you as you leave your aircraft.
  • Immigration, baggage reclaim, and customs: We escort you through immigration and customs, and help with baggage reclaim.
  • Luggage*: Option for porters to collect and carry your luggage.
  • Connecting flight: If you have a connecting flight to catch, we escort you to your departure gate.
  • Onward travel: We escort you to the point where your car, taxi, coach, or train takes you on the next stage of your journey.

* Optional, add-on services

Additional services

There are plenty more ways to simplify your airport journey or add a touch of luxury. We’ll do whatever we can to make your time at the airport work for you.

Executive car transfers

Take the stress out of the journey to or from your airport. An executive chauffeur-driven car eliminates the hassles associated with meeting airport deadlines or travelling in an unfamiliar city. Our professional chauffeurs arrive with your address, contact details, and flight information ready; they drive you to where you need to be without you having to think about it.

Luggage porters

A great service if you’re travelling as a group or have more bags than you can manage yourself. There’s no limit to the number of bags we take for you, but you still need to comply with the luggage limits set by your airline.

Electric buggies

Electric buggies simplify the journey from security to departure gate (departing flights) and from airbridge to immigration (arriving flights). The service is subject to availability of buggies and the location of your aircraft.